Answers, not runaround.
Most things you'd want to know — shipping, returns, products, gov sales — answered here. If we missed something, the contact form is at the bottom.
Orders & Purchases
How do I cancel or edit an order?
How do I cancel or edit an order?
We understand that mistakes happen. If you need to edit your order information, such as the delivery address or contact number, please contact our customer service as soon as possible.
Here’s what you can do:
- Contact our customer service via email address, or Live Chat.
- Have your order number ready when contacting customer service.
- We cannot guarantee changes to orders after 24 hours of placement. This is because orders may be processed once received
How can I track my order?
How can I track my order?
You can track your order by checking the shipping confirmation email, which contains a tracking number and a link to the courier's website. Alternatively, log in to your account on our website, navigate to "My Orders," and click on the tracking link provided for your order.
What if there is a problem with my order?
What if there is a problem with my order?
If there is an issue with your order, please contact our customer service team as soon as possible. You can reach us via email, phone, or through the contact form on our website. Provide your order number and a brief description of the problem so we can assist you quickly.
I didn't receive all of my order?
I didn't receive all of my order?
If part of your order is missing, please check the shipping confirmation email to see if the items were sent separately. If all items should have arrived together or if you have concerns, contact our customer service team with your order number. We’ll investigate and resolve the issue promptly.
Returns & Exchanges
What is your returns policy?
What is your returns policy?
We offer a 30-day return policy for most products. Items must be in their original condition, unused, and with all packaging intact. Please refer to our Returns Policy page for more details on eligible products.
How do I initiate a return?
How do I initiate a return?
To start a return, contact our support team with your order number and reason for return. We’ll provide detailed instructions, including where to send your item.
Can I exchange an item instead of returning it?
Can I exchange an item instead of returning it?
Yes, exchanges are available for most products within 30 days of receipt. Simply let us know the item you’d like to exchange for, and we’ll guide you through the process.
How long does it take to process my return or exchange?
How long does it take to process my return or exchange?
Once we receive your returned item, processing typically takes 5-7 business days. Refunds will be issued to your original payment method, or the exchanged item will be shipped promptly.
Shipping & Tracking
How long does shipping take?
How long does shipping take?
Shipping typically takes 3-5 business days after your order is processed. Delivery times may vary depending on your location and the shipping method chosen at checkout.
Do you offer expedited shipping?
Do you offer expedited shipping?
Yes, we offer expedited shipping options at checkout. Delivery times for these services are faster, typically within 1-3 business days after processing. Additional charges may apply.
Can I change my shipping address after placing an order?
Can I change my shipping address after placing an order?
All orders must be shipped to the address provided at the time the order was placed. if you have an issue with your address, please contact us.
Products
What's the difference between LYNX kit configurations?
What's the difference between LYNX kit configurations?
All five LYNX kits share the same modular core — same six survival pillars (water, fire, shelter, medical, navigation, signaling). Difference is item count + container size: Full (47 items, full pack), Paracord (28 items, mid-size), Pocket (18 items, EDC), Patch (12 items, starter), Empty (pouch + sleeves only, build-your-own). Compare side-by-side →
Do products come with warranties?
Do products come with warranties?
Each product carries its manufacturer's warranty — varies by item (Atwood Rope: lifetime · GRAYL: 10-year · Sawyer: lifetime · most knives: lifetime). We don't sell our own warranty on top — we just help you file with the manufacturer if something fails.
How do I know what kit is right for me?
How do I know what kit is right for me?
Use case + space. Day hike or vehicle EDC → Patch or Pocket. Backcountry overnight → Paracord. Multi-day deployment / get-home-bag → Full. If you're unsure, call us — we'll talk you through it (562-294-6269).
Government Sales
What is your CAGE code?
What is your CAGE code?
CAGE: 15C94. Verified federal contractor on SAM.gov.
Do you accept purchase orders and net terms?
Do you accept purchase orders and net terms?
Yes for verified agencies. Net 15 / Net 30 available on approval. Submit a quote request with your agency name and we'll send terms paperwork.
Can I be tax-exempt?
Can I be tax-exempt?
Yes — provide your tax exemption certificate at quote time and we'll process orders tax-free. Contact the gov sales team via the quote form.
Authenticity & Sourcing
Are all your products authentic / brand-authorized?
Are all your products authentic / brand-authorized?
Yes. We're an authorized dealer for every brand we carry — Atwood Rope, GRAYL, Sawyer, Augason Farms, Pro Eagle, Rugged Radios, GroundGrabba, etc. No grey market, no parallel imports, no counterfeit risk.
What does "field-tested" actually mean?
What does "field-tested" actually mean?
Before a product makes our shelf, we use it ourselves — backcountry trips, range time, range days with first responders. If it fails or feels like fluff, we don't carry it.
Why don't you carry [popular brand]?
Why don't you carry [popular brand]?
Either we tested it and it didn't earn its spot, or we haven't gotten to it yet. We'd rather carry 10 brands we trust than 50 we don't. If there's a brand you want us to consider, email us — we listen.
Talk to a real human.
We respond within one business day — usually same-day during business hours.