Soft Shackle

Stay Ready Outdoors — Return & Refund Policy

 

Last Updated: August 15, 2025

At Stay Ready Outdoors, we stand behind the quality of our products and want you to be completely satisfied with your purchase. If you need to return an item, please review our policy below.

Returns

We offer a 30-day return policy, meaning you have 30 days from the date you receive your item to request a return.

Return Eligibility

To qualify for a return, your item must be in like-new condition, meeting the following criteria:

• Unworn, unwashed, and with all original tags and stickers still attached.

• Free of any scents like perfume, cologne, or smoke.

• Free of any marks, stains, or pet hair.

• In its original packaging, including all accessories.

• Must include proof of purchase (receipt or order number).

How to Start a Return

To initiate a return, email us at crquarto@stayreadyoutdoors.com with your order details. Once approved, you’ll receive return instructions and a prepaid shipping label. The cost of return shipping will be deducted from your final refund.

 

Important: Items sent back without prior approval will not be accepted.

 

Return Address: Stay Ready Outdoors ATTN: Returns 15236 Las Flores Ave La Mirada, CA 90638

Damaged, Defective, or Incorrect Items

Please inspect your order upon arrival. If your item is damaged, defective, or incorrect, contact us at crquarto@stayreadyoutdoors.com within 7 days so we can evaluate and resolve the issue promptly.

Non-Returnable Items & Exceptions

Some items are non-returnable, including:

• Briefs (due to hygiene reasons)

• Sale items (these sales are final)

• Gift cards

• Engraved or customized items

• Perishable goods (e.g., food)

• Personal care items (e.g., hygiene or beauty products)

• Hazardous materials (e.g., flammable liquids or gases)

Food or Drink Products – All Sales Final

Due to the nature of long-term food storage, all sales on food or drink products are final. We do not accept returns or exchanges on food or drink products for any reason including incorrect order, change of mind, or shipping delays. Replacements will only be issued in the event of a verified manufacturing defect or shipping damage, which must be reported within 5 days of delivery with supporting photo documentation.

Exchanges

The fastest way to exchange an item is to initiate a return for the original item and, once the return is accepted, place a new, separate order for the item you want.

European Union Customers – 14-Day Cooling-Off Period

If your order was shipped to the European Union, you have the right to cancel or return it within 14 days of delivery, for any reason. To be eligible, items must be unused, with original tags and packaging, and include proof of purchase.

Refunds

Once we receive and inspect your return, we will notify you of its approval. If approved, we will issue a refund to your original payment method within 10 business days, less the cost of return shipping.

Please Note:

• It may take additional time for your bank or credit card company to process and post the refund.

• If you haven’t received your refund within 15 business days of our approval, please contact us at crquarto@stayreadyoutdoors.com.

Need Help?

If you have any questions about your return or refund, we’re here to help:

📧 Email: crquarto@stayreadyoutdoors.com